Open Ticket System for VersionEye

We at VersionEye are always interested into your Feedback! Right from the beginning the feedback icon was part of the main menu at VersionEye.

Screen Shot 2015-02-12 at 10.34.33

By clicking on the feedback icon a modal dialog appeared where you could send a message to the VersionEye Team. We received your feedback as email and it was not visible to anybody else. Many times we received a bug/feature report multiple times. Simply because many users found the same issue.

A couple days ago we changed the behaviour of the feedback icon. Instead of opening a modal dialog it redirects the user to the ticket system on Bitbucket.

Screen Shot 2015-02-12 at 10.37.10

Everybody can sign up for free at Bitbucket and open a ticket for VersionEye. The tickets are visible for everybody! Even for users who are not singed up a Bitbucket!

Why Bitbucket? Why not GitHub?

The code for VersionEye is splittet up in over 10 git repositories. For long time we hosted everything on GitHub and we used internal the GitHub ticket system for ourselves. There are 2 reasons why we moved some repositories to Bitbucket.

  • On Bitbucket you can make the ticket system public and at the same time keep the source code private.
  • The Ticket system on Bitbucket is a little bit more advanced. Specially the “vote” feature is very useful for communities. That way users can vote for a ticket and we can sort the tickets by votes. That is very useful for new feature requests. Now we don’t have to guess anymore which feature to implement first. We simply implement the features first with the most votes!

Screen Shot 2015-02-12 at 11.38.42

We still have code on GitHub and we are still paying customers of GitHub. Simply because the performance of GitHub is better. A ‘git push’ or ‘git checkout’ works on GitHub always a couple seconds faster than on Bitbucket.  With git you can have multiple backends without a problem 🙂 That’s why we all love git!

We hope you will embrace our new open ticket system and we will see many features requests and votes in future 😉

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